CISCO UCCE – Radical Technologies Bangalore HSR Layout
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Cisco UCCE (Cisco Unified Contact Center Enterprise)

Course Duration : 40 hours

UCCE Training Syllabus

Cisco unified contact center enterprise

  • Components
  • Call Flow
  • Additional components and features

Server platform requirements

  • Server platform requirements
  • Creating Dial Plan
  • Installation checklist and configuration task list
  • Planning AD integration

Configuring/Integrating cisco unified communication manager

Integrating unified CVP / IP-IVR

Installing and configuring unified CCE

  • Staging for unified UCCE
  • Installing UCCE
  • Configuring UCCE
  • Configuring UCCE components for translation routing no agent
  • Installing agent software
  • configuring UCCE for agent inbound calls

Configure mobile agent for unified CCE

Configure Silent monitor for unified CCE

Unified CCE reliability feature

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